Suicide Risk Assessment Standards
The
Suicide Risk Assessment Standards 
provides three example prompt questions with rationale for incorporating all three into a call. This document includes a listing of the 4 core principles:
Suicidal Desire, Suicidal Capability, Suicidal Intent and Buffers along with the subcomponents for each.
Co-Pilot
The
online Co-Pilot provides example questions for eliciting content related to each subcomponent in the suicide risk assessment standards.Many centers have placed a link on the telephone workers desktop directly to the Co-Pilot so that they can access this resource as needed.
Suicide and Life Threatening Behavior (SLTB) Journal articles
The June 2007 edition of SLTB features 5 articles related to crisis hotlines. Articles may be available at local libraries, or you may purchase access to the articles from Wiley Online Library.